Terms and Conditions, Health and Wellbeing, Safety and Kit List
Health and Wellbeing Whilst on tour, Empire takes your safety and well being very seriously and will do it's utmost to take very good care of you. When you book our guide or a tour with us you signify that you accept our terms and conditions. You are confirming that you have read, understood and agree with this section.
Travel Insurance - Empire will take good care of you, however, there is always the unknown. It is a condition of every tour that each member of your party has current and up to date travel insurance. Please carry the certificate with you and note the UK Call centre phone number. In the very unlikely event of an individual on one of our tours having a fatal incident, we accept no responsibility or liability for the repatriation of the deceased or their belongings back to the UK.
Passport - You will need a current Passport otherwise you cannot travel.
EHIC Card - The EHIC card was free from the gov.uk website. This card entitled you to state healthcare in the European Economic Area EEA at a reduced cost or sometimes for free. If you have an EHIC card already and it has not expired, should you need it whilst travelling, it will still he honoured in Europe. However the EHIC has now been replaced by the GHIC,again available free on the gov.uk website. Please obtain one prior to touring and carry it with you at all times. The EHIC or GHIC card does not replace valid and current travel insurance, it works alongside your travel insurance which you will need to tour with us.
Battlefields - By their very nature they are still very dangerous places. Ordnance, bombs, bullets and grenades come to the surface all the time. Those items can still be very dangerous. Please do not pick up or collect any items from the battlefield. The terrain can also be a hazard, shell holes, bunkers and trench systems can all be hazardous leading to slips, trips and injury. Your guide will always attempt to lead you in a safe way. Yet you still have a personal responsibility to move about safely at all times. Your guide is First Aid trained and will carry a basic First Aid Kit. Difficulty level matrix - Each Site / location mentioned in the Tours section has DL and a number after it. The DL number is the Difficulty Level. Please read the explanation of difficulty levels below. They explain what physical effort would be required by measure of your ability to visit the battlefield sites. It also gives an idea of the terrain you may encounter. Difficulty levels - (DL 1, 2 or 3) 1 - Moderate walking - some steps and undulating pathways - distance up to 1.5km. 2 - Intermediate walking - some steep steps and pathways, possibly trench systems or bunkers to negotiate - possibly no toilets on site - distance up to 2km. 3 - Advanced walking - steep steps and pathways, trench and bunker systems - not much cover from the weather - no toilets - distance up to 4km. Please inform Empire at the contact stage whether you have any physical limitations which may restrict your ability to complete a visit to a location. Empire will attempt to suggest an alternative site which may have an easier Difficulty Level.
Kit List - This packing list is by no means exhaustive, but is based on experience. items marked * are compulsory, ** necessary, *** optional. Passport*, Travel Insurance certificate*, EHIC or GHIC* card, Euro's*, Credit / Debit card*, Prescription Medication*, Glasses or Contact lenses if used*, Sun cream***, Sun Glasses**, Camera**, European adapter plug**, Mobile phone plus charger***, binoculars***, Rucksack**, Torch***, Waterproof jacket**, Hat**, Toiletries and personal items**, Towel***, Fleece**, Walking trousers**, Strong footwear with ankle support**, Water bottle**, Casual clothes for evenings***, Underwear and socks**, Gloves***, Humour and patience*. On every tour there is the possibility of being caught out in inclement weather. You should dress accordingly with a waterproof jacket and strong boots or shoes.
Accommodation and Meals Accommodation should be in the area of the tour and should be a minimum of 2/3 star with breakfast included. Any room extras (room service / telephone / wifi - where not free, used by you) are the responsibility of you the customer to settle directly before we leave the hotel. Empire Battlefield Tours has extensive experience of some of the best value and quality hotels and Gites in the Battlefield areas, please ask for advice. Breakfast is included with all the establishments we recommend - It is the responsibility of you the tourer to pay for your lunch and evening meals. The Unknown Empire Battlefield Tours accepts no liability for any event which is outside our control, including the following: Delay or curtailment of a tour due to weather, war, acts of terrorism, industrial action, fire, cancellation of a ferry or train, closure of ports or terminals, acts of God, Force Majeur (an event that cannot be anticipated, is too strong to be controlled,i.e. it cannot be evaded through the exercise of due care such as a natural disaster) or any other situation which is outside our control.
DATA Protection GDPR - Empire takes the control of your details very seriously. We will not share your details with any other party ever. We will keep your contact details only as long as you give us permission to do so. If you embark on a tour with us and wish to be informed of any further tours, we will only use your contact details with your permission and consent to inform you of future trips and deals. Payment - At time of booking we will request a 10% deposit, on return to the UK after the tour you will be forwarded a final invoice which should be paid within 5 working days. Should the tour not go ahead for any reason then your deposit will be returned
Polygon Wood - New Zealand Memorial to the Missing and the Australian Division Memorial
firstname.lastname@example.org All Images copyright to Empire Battlefield tours 2017